2022-2025 strategic plan

Our 2022-2025 strategic plan focuses our work on getting those we serve what they need when they need it.  This continues our ongoing work toward our vision: Creating a vibrant community where everyone counts and all sectors and systems work together for the good of all.  This is also an invitation for all of us to shift our thinking about how we go about achieving that vision.

• First, we’re placing clients at the center of everything we do and how we do it, adopting a model that’s been used successfully in other sectors, including business and healthcare.
• Second, we’re strengthening our ability to understand and respond to client needs. That’s a main objective of a client-centric model. It also means evolving operations, infrastructure and programs so we can provide clients what they need, when they need it.
• Third, we’re aiming for the concrete and measurable impact we can have when we focus first on meeting basic needs, reducing suffering and helping individuals and families reach stability.
• Finally, we’re viewing our work through an equity lens to be more deliberately inclusive and equitable in all areas.

Our values have been combined, summarized and streamlined into three words that are easily recalled as the foundation of our work moving forward: Collaboration, Inclusion and Integrity.

The heart of our mission remains the same – responding to the community’s needs. We took the opportunity to strengthen, sharpen and focus its language so that it more fully centers clients and expresses our commitment more boldly, more inclusively and more directly. Our mission is to strengthen our community by meeting basic needs and equipping individuals and families for ongoing stability.