Thank you so much for taking the IOCP 2024 Client Survey. We heard from more than 250 IOCP clients who use one or more IOCP services. We value your opinion. Your feedback has provided the direction we need to continue moving forward in several areas.
We learned: There is a need for and an interest in financial education, from basic needs to wealth building. You told us you have big dreams but obstacles like debt – and the stress that comes with it – make it difficult to achieve them.
Our response: Over the next year we will be building a program that provides individual coaching and group classes on financial topics. Subjects may include debt consolidation and budgeting, credit repair, homeownership, and other wealth-building strategies. We will stay in touch as this work moves forward.
We learned: Connecting with Hennepin County human services can be challenging. You told us that you experience confusing processes and long wait times to talk with staff. As a result, there are services you are eligible for but not receiving.
Our response: We are looking at ways that we might be able to simplify some processes by providing information, technology and personal assistance. We will continue to share information as this work continues.
We learned: There is likely a need for assistance for household items – specifically items that equip kitchens, bedrooms and bathrooms. The services available now, including those from our own Resale store, meet a bare minimum need.
Our response: We would like to do better. Our Resale store launched a pilot program in January, and staff are gathering information that will guide future work in this area.
We learned: You let us know that childcare for your 6–10-year-old children usually takes place in informal settings. You would like more formal programs, but both cost and transportation are getting in the way.
Our response: We are continuing to collect data about this unmet need in our community and are bringing others into this conversation.
We learned: There is interest in connecting more with the events and activities in our local community. However, you need information, transportation and funds to make this possible.
Our response: As we are building out other program areas, we will identify ways to incorporate information-sharing into the work. We also want to help you access these opportunities financially.
We learned: We asked you how we are doing. You told us that you feel welcomed and listened to and are satisfied with your experiences. That said, you don’t always know what’s available at IOCP or where to go with questions.
Our response: We will continue the work we started last year.
Thank you again for your participation in this important survey.
Interfaith Outreach & Community Partners, Tax ID 36-3482724, is recognized as a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code. Contributions to organizations with 501(c)(3) status may be tax deductible.
Equal Opportunity Provider
1605 County Road 101 N
Plymouth, MN 55447-2708
Phone 763-489-7500 Fax 763-489-7510
Email info@iocp.org | Hours
