Volunteers are the heart and hands of IOCP. Their generous time, energy and savvy make our programs possible. From individuals and families to civic groups and corporations, volunteers are the service multipliers who grow our capacity to serve struggling families on a daily basis. Each month, we highlight a volunteer from one of our many programs.
September 2016 Volunteer Spotlight: Susan Dankle – Resale 101
Susan was an active volunteer with her church and in her children’s schools, but when her youngest child entered high school she decided to look for a volunteer opportunity that took her in a new direction. During this time she read an article in Lake Minnetonka Magazine about ReSale 101 volunteer Amy Jensen. Susan was intrigued by the volunteer work performed by Amy and got excited about doing the same type of volunteer work. In February 2013, Susan began working in Resale 101 as an Interfaith Outreach volunteer.
At Resale 101 Susan works with the merchandising team where she (finally) utilizes the knowledge she gained from her college degree in retail merchandising. She works with a group of volunteers to create displays and determine the overall look and theme of the store. Susan also took on the responsibility of managing the women’s accessories. She examines the handbags, scarves, belts and hats donated to Resale 101, selects the accessories that meet the standards and needs of the store, and then prices and displays those items.
One rewarding aspect of her volunteer position is seeing people’s excitement as they pick out coats, hats, gloves and scarves as part of the Interfaith Outreach Winter Coat Program. She loves the fact that people who really need these items are getting them, and they are extremely appreciative of what they receive. She also appreciates the respect given to Interfaith clients by having them shop alongside the general public, just like they would at Target.
Susan benefits from her Resale 101 volunteer work in a couple of ways. First, she enjoys working with the many other energetic and enthusiastic ReSale 101 volunteers. Second, she enjoys the compliments she hears about how nice the store looks and the opportunity to interact with customers, many of whom are weekly shoppers.
“Volunteering in the store is heartwarming!” says Susan. “I’ve seen mothers and fathers who are short on money give up items for themselves so they can purchase all the items for their children.” One memory that sticks with Susan is seeing a customer casually and respectfully offer to help pay for some items when another customer did not have enough money to pay for their purchases.
When Susan is not volunteering, she enjoys exercising (yes, she has done Zumba classes), boating, traveling and spending time with her golden retriever. Susan has a ready smile and was a joy to meet and talk with. There is no doubt she is a great asset to Interfaith!
Read more about other volunteers:
Matthew Mwangi, Camp CONECT
Mistiha Jayaraj, Homework Club Volunteer
Mary Burton, Children's Play Area Coordinator
Ron Olson, Data Entry Volunteer
Cheri Schmidt, Food Shelf Volunteer
General Mills Meals Division, Corporate Volunteer Partner
Tom Finke, Medical Rides Program Coordinator